Flourish Mentors Policies
Data Protection Policy
1. Introduction
This Data Protection Policy sets out how Flourish Mentors manages personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Our charity is committed to ensuring that personal data is handled responsibly and with integrity.
This policy reflects Flourish Mentors’ commitment to data protection and privacy, ensuring compliance with applicable laws and fostering trust among our beneficiaries, donors, and stakeholders.
2. Purpose
The purpose of this policy is to protect the rights and privacy of individuals, ensure that personal data is processed lawfully, and demonstrate our commitment to data protection principles.
3. Scope
This policy applies to all employees, volunteers, trustees, and contractors of Flourish Mentors who have access to personal data. It covers all personal data held by the charity, whether in electronic or paper form.
4. Data Protection Principles
Flourish Mentors adheres to the following data protection principles as required by the UK GDPR:
- Lawfulness, fairness, and transparency: Personal data will be processed lawfully, fairly, and in a transparent manner.
- Purpose limitation: Personal data will be collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
- Data minimisation: Personal data will be adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
- Accuracy: Personal data will be accurate and, where necessary, kept up to date.
- Storage limitation: Personal data will be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed.
- Integrity and confidentiality: Personal data will be processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.
5. Roles and Responsibilities
- Data Protection Officer (DPO): The charity will appoint a Data Protection Officer responsible for overseeing data protection compliance, providing guidance, and ensuring this policy is implemented effectively.
- Employees and Volunteers: All employees and volunteers are responsible for adhering to this policy and ensuring that personal data is handled properly.
6. Legal Basis for Processing
Flourish Mentors will only process personal data where there is a lawful basis for doing so. The lawful bases include consent, contract, legal obligation, vital interests, public task, and legitimate interests.
7. Consent
Where consent is required to process personal data, it must be freely given, specific, informed, and unambiguous. The charity will obtain clear consent from individuals before processing their personal data and will maintain records of consent.
8. Data Subject Rights
Individuals have the following rights regarding their personal data:
- Right to be informed: Individuals have the right to be informed about the collection and use of their personal data.
- Right of access: Individuals have the right to access their personal data and obtain information about how it is being processed.
- Right to rectification: Individuals have the right to have inaccurate personal data corrected.
- Right to erasure: Individuals have the right to have their personal data erased in certain circumstances.
- Right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data.
- Right to data portability: Individuals have the right to obtain and reuse their personal data for their own purposes across different services.
- Right to object: Individuals have the right to object to the processing of their personal data in certain circumstances.
- Rights in relation to automated decision-making and profiling: Individuals have the right not to be subject to a decision based solely on automated processing, including profiling.
9. Data Security
Flourish Mentors will implement appropriate technical and organisational measures to ensure the security of personal data, including:
- Encryption of data where appropriate.
- Regular data protection training for employees and volunteers.
- Secure storage and handling of personal data in a password protected google drive folder
- Regular audits and reviews of data protection practices.
10. Data Breaches
In the event of a data breach, Flourish Mentors will follow its Data Breach Response Plan as follows:
- The person who has discovered the breach, or to whom the breach has first been made aware, must report the incident immediately to the named Data Protection Officer;
- Information will be gathered in order to assess the seriousness of the breach, including: what data has been breached; the causes of the breach; and what the potential impact could be on the person/s affected by the breach;
- A recovery plan should be agreed upon by the Data Protection Officer and the other officers of the charity to minimise the impact of the breach and to ensure it is not repeated;
- Any person/s potentially impacted the breach should be informed of the breach, including the details of the recovery plan and any actions planned or already undertaken to rectify the breach and to mitigate its effects;
- A record of the breach should be documented and such documentation should be electronically saved in the charity’s shared Google Drive in an appropriate location or folder, including any recovery plan agreed and actions taken;
- The Information Commissioner’s Office (ICO) will be notified within 72 hours if the breach is likely to result in a risk to individuals’ rights and freedoms
11. Data Protection Impact Assessments (DPIAs)
Flourish Mentors will conduct Data Protection Impact Assessments for processing activities that are likely to result in a high risk to individuals’ rights and freedoms.
12. Third-Party Processors
Where Flourish Mentors engages third-party processors to handle personal data, it will ensure that they comply with data protection requirements through appropriate contracts and due diligence.
13. Review and Updates
This policy will be reviewed annually or as necessary to reflect changes in legislation or operational practices. All updates will be communicated to relevant parties.
14. Contact Information
For any questions or concerns regarding this policy or data protection practices, please contact:
Data Protection Officer
Flourish Mentors
info@flourishmentors.com
Agreed by trustees 23 April 2025.
Website Privacy and Cookies
Flourish Mentors
Registered Charity in England and Wales – Number: 1197095
Contact: info@flourishmentors.com
This is the Privacy & Cookie Policy for the Flourish Mentors website, located at flourishmentors.com. We are committed to safeguarding the privacy of our website visitors. We believe you have the right to privacy on the web. This policy sets out how we treat your personal information and explains how we use cookies on our website.
What personal data we collect and why we collect it
We may collect, store and use the following kinds of personal data:
(a) Information about your computer and your visits to this website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views.
(b) Information relating to any transactions carried out between you and us on or in relation to this website, including donations processed via Stripe.
(c) Information that you provide to us when subscribing to our services, email notifications and/or newsletters, including via our email provider Brevo.
(d) Any other information you choose to send to us (for example, through contact forms or email).
How we use this personal data
Personal data submitted on this website will be used for the purposes specified in this policy or within relevant parts of the website. We may use your personal information to:
- (a) administer the website;
- (b) improve your browsing experience by personalising the website;
- (c) send you email notifications or newsletters that you have specifically requested;
- (d) process donations securely through Stripe and Paypal;
- (e) provide third parties with statistical information about our users – but this information will never be used to identify any individual; and
- (f) respond to enquiries or requests made through our contact forms.
We will not sell, rent or share your personal data with third-party organisations for their own marketing purposes.
Third-party service providers
We use the following trusted providers to support our website and charitable activities:
Mailite (Email and Newsletter Services)
Used to manage email communications, mailing lists and newsletter subscriptions.
Stripe and Paypal (Donation Processing)
Used to securely collect and process donations made through our website.
Google Analytics (Website Analytics)
Used to collect anonymous data about how visitors interact with our website, helping us improve content and user experience.
These third parties only receive the minimum information necessary to perform their services and may collect additional data in accordance with their own privacy policies.
Cookies
Our website uses “cookies” to help personalise your online experience.
What are cookies?
A cookie is a small text file placed on your device by a website. Cookies cannot run programs or deliver viruses. They are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.
If you do not wish to accept cookies, you can disable them using the guidance below.
Why we use cookies
We use cookies for several purposes:
1. To collect anonymous statistics
Cookies help us understand how visitors interact with our website so we can improve it. We use Google Analytics, which generates anonymous statistical and other information about website use.
Google’s privacy policy: http://www.google.com/privacypolicy.html
2. To improve your user experience
For example, cookies can help remember your preferences on future visits.
3. To support the security and functionality of the site
Cookies may be used to support secure donation transactions and trusted devices.
Cookies used on this website
Name of cookie | Owner | Purpose | Duration |
Cookie consent | flourishmentors.com | Identifies whether the user has accepted the use of cookies on the website. | Persistent |
Google Analytics (_ga, _gat, _gid) | Provides anonymous statistics on how visitors find and use the website, helping us improve site performance and content. | Persistent | |
Stripe cookies | Stripe | Supports secure donation and payment processing. | Session / Persistent |
Mailite cookies | Brevo | Supports email subscription and newsletter pop-ups, if used. | Persistent |
How to disable cookies
You can choose to accept or decline cookies. Most browsers automatically accept them, but you can change your settings to refuse cookies if you prefer. Cookie settings are usually found in the Options, Preferences, or Settings menus of your browser or device.
You can opt out of Google Analytics cookies here:
https://tools.google.com/dlpage/gaoptout
How we protect your data
We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Any personal data you submit is stored securely.
You are responsible for keeping any login or user details confidential.
Embedded content and links to other websites
Content on this site may include embedded media (videos, images, articles, etc.). Embedded content from external websites behaves as if you are visiting those websites directly.
These external sites may:
- collect data about you,
- use cookies,
- include third-party tracking, or
- monitor your interaction with embedded content.
Our website also contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.
Your rights
You may request a copy of any personal information we hold about you. To do so, please contact us and provide proof of identity.
Depending on UK data protection law, you may also have the right to:
- request corrections to inaccurate data,
- request that we delete your data,
- restrict how we process your data,
- object to certain types of processing, and
- request data portability.
Unsubscribing
You may unsubscribe from our newsletters or marketing emails at any time by clicking the unsubscribe link in the footer of any email sent via Mailite.
Policy amendments
We may update this policy from time to time by posting a new version on our website. You should check this page periodically to ensure you are happy with any changes. We may also notify you of updates by email.
Contact
If you have any questions about this policy or our treatment of your personal data, please contact us at:
info@flourishmentors.com
Website Terms of Use
Website Terms of Use
Flourish Mentors
Registered Charity in England and Wales – Number: 1197095
Effective Date: 12th December 2025
Welcome to the Flourish Mentors website, located at flourishmentors.com (“the Site”). These Website Terms of Use (“Terms”) govern your use of this Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. About Us
This Site is operated by Flourish Mentors, a registered charity in England and Wales (Charity Number: 1197095). Flourish Mentors exists to support and empower individuals through mentoring, guidance and charitable programmes.
Contact email: info@flourishmentors.com
2. Use of the Site
You may use this Site for lawful, personal and informational purposes only. By using the Site, you agree that you will not:
- Use the Site in any way that breaches applicable laws or regulations;
- Attempt to gain unauthorised access to the Site, its servers or systems;
- Interfere with the security or functionality of the Site; or
- Use automated systems (including bots or scrapers) to access the Site without our prior permission.
We reserve the right to restrict or withdraw access to the Site at any time if we believe these Terms have been breached.
3. Information on the Site
The content on this Site, including information about our programmes, mentoring services, case studies, blog posts and resources, is provided for general information only. While we aim to ensure information is accurate and up to date, it should not be relied upon as professional, legal or financial advice.
If you require specific guidance or wish to engage with our services, please contact us directly.
4. Donations
Donations made through this Site are processed securely via third-party payment providers, including Stripe. By making a donation, you confirm that the payment details you provide are accurate and that you are authorised to use the payment method.
Details on how donation-related personal data is handled can be found in our Privacy & Cookie Policy.
5. Intellectual Property
All content on this Site – including text, images, graphics, logos, videos and overall design – is owned by or licensed to Flourish Mentors, unless otherwise stated.
You may view, download and print content for personal, non-commercial use only. You must not copy, reproduce, modify, distribute or republish any Site content without our prior written consent.
6. Enquiries and Contact Forms
If you contact us via a form or email, we will use the information you provide to respond to your enquiry. Submitting an enquiry does not create a contract, partnership or obligation to provide services.
For information on how we handle personal data, please refer to our Privacy & Cookie Policy.
7. Limitation of Liability
We take reasonable care to ensure the Site functions properly and that information is accurate. However, we make no guarantees that the Site will always be available, error-free or up to date.
To the fullest extent permitted by law, Flourish Mentors is not liable for any loss or damage arising from:
- Your use of, or inability to use, the Site;
- Reliance on information contained on the Site; or
- Any technical issues beyond our control.
Nothing in these Terms limits liability where it cannot legally be excluded.
8. Third-Party Links
The Site may contain links to third-party websites or services. These links are provided for convenience only. We do not control or endorse third-party content and are not responsible for their websites, policies or practices.
9. Changes to These Terms
We may update these Terms from time to time by posting a revised version on this page. You should check this page periodically. Continued use of the Site after changes are made constitutes acceptance of the updated Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have any questions about these Website Terms of Use, please contact us at:
info@flourishmentors.com
Child Protection and Safeguarding Policy
Child Protection and Safeguarding Policy
Flourish is an LGBTQI+ inclusive charity, committed to promoting the safety and wellbeing of young women.
The policy below outlines how we will safeguard those we work with and those who work on our behalf.
1. Policy statement
Flourish is dedicated to improving the emotional wellbeing and mental health of young women, and we are committed to promoting their safety and wellbeing in all that we do. This policy outlines how we will fulfil our duty of care to safeguard these young women as well as those who work on our behalf, including our volunteers/mentors and trustees.
2. Purpose of this policy
Everyone has the right to be safe and to thrive no matter who they are or what their circumstances. The Flourish approach to safeguarding includes the concept of a ‘culture of care’ which supports and promotes wellbeing, and encourages resilience and the prevention of harm.
We believe that our volunteers/mentors and trustees have both an individual and organisational responsibility for safeguarding. We aim to embed a safeguarding ethos and practice which is both proactive and responsive towards issues of safety and wellbeing.
We understand that where abuse and neglect does occur, it can have devastating effects on individuals, families and wider society. Our commitment to safeguarding in its widest sense is therefore vital.
This policy provides clear standards and processes, ensuring that everyone is clear about their roles, individual and organisational responsibilities, and the procedures to follow in order to protect children and adults at risk from harm.
3. Scope
This policy applies to all employees, volunteers, trustees, independent advisors, contracted associates and unpaid staff working on behalf of Flourish in any capacity and any setting. Flourish requires that our partners, current or in future, share our commitment to safeguarding.
4. Terminology
For the purposes of Flourish’s policy, and any accompanying procedures or guidance, the following terms and definitions apply:
● Abuse: a form of maltreatment of a child or adult. Somebody may abuse or neglect a child or adult by inflicting harm, or by failing to act to prevent harm.
● Child: legally, a child includes babies, children and young people from pre-birth until their eighteenth birthday (at 18, they are legally an adult) in England and Wales.
● Adult at risk: any person who is aged 18 years or over and who is at risk of abuse or neglect because of their needs for care and support (Care Act 2014 [England]).
● Safeguarding and promoting the welfare of children and adults: protecting individuals from maltreatment; preventing harm to health or development; ensuring children grow up with safe and effective care; and taking action to enable individuals to have the best outcomes.
● Child or adult protection: the activity that is undertaken to protect specific children or adults who are suffering, or at risk of suffering, significant harm.
● Significant harm: the threshold which justifies compulsory intervention in the best interests of the child or adult. This may refer to a single traumatic event or, more often, the cumulative effect of incidents and/or behaviours over time which significantly impairs an individual’s physical and psychological development.
● Early identification and help: statutory guidance stresses the importance of children and adults having the opportunity of early help and support in order to avoid child or adult protection intervention at a later time.
5. Our commitment to safeguarding
Flourish’s Safeguarding Framework sets out the standards which we are committed to upholding throughout our work.
Flourish believes that:
● The best interests of the child and adult of concern are paramount in all considerations about their welfare and protection.
● Safeguarding must be embedded throughout our governance, leadership and culture.
● Young people must be valued, empowered and supported to inform and shape our activities, including decision-making, risk-identification and review of our safeguarding practices.
● Individuals have an equal right to protection from abuse and neglect regardless of age, disability, gender, nationality, ethnic group, faith, sexual orientation, socio-economic status, or any other factor.
● Our recruitment, induction, training, supervision and appraisal procedures must ensure that staff and volunteers are suitable and supported to implement safeguarding best practice.
● Our physical and online environments should be safe and secure, and promote enjoyable and positive experiences.
● We must have clear policies and procedures for reporting, acting upon and following up safeguarding concerns, which are monitored and regularly reviewed to identify learning and/or implications for policy and practice.
● It is right to insist upon high standards in safeguarding practice from all of our partners.
● We must proactively care for our staff and volunteers. Individuals should be encouraged to take personal responsibility for their own wellbeing, and feel empowered to seek support when necessary.
● Learning, sharing and creating networks to champion best practice is beneficial for all children, young people and adults at risk as well as our staff and volunteers.
● Our safeguarding policy and related documents should be publicly available.
5.1 Principles of reporting concerns (the 5 Rs)
● Recognise concerns that a child or adult is being harmed or might be at risk of harm.
● Respond appropriately to a child or adult who is telling you what is happening to them.
● Refer the concerns, if appropriate, to children’s or adult social care or the police.
● Record the concerns appropriately along with any subsequent action taken, and ensure there is no delay in passing on concerns.
● Resolution and escalation: take responsibility to ensure that referrals made are followed up and take further action if not satisfied with the response.
6. Roles and responsibilities
Safeguarding is everyone’s responsibility. Everyone should understand that safeguarding affects all aspects of the organisation and they must be aware of this policy and the procedures to follow. However, in order to ensure all concerns or allegations are handled appropriately, Flourish has a number of designated positions and specific job roles.
These are outlined below:
6.1 Trustees
The Charity Commission expects that safeguarding should be a key governance priority for trustees. Trustees should be fully informed of safeguarding issues across the organisation and contribute to maintaining safe practice across all our operations.
It is part of trustees’ duty of care to ensure Flourish:
● Acts in the best interests of the children, young people and adults at risk.
● Takes all reasonable steps to prevent any harm to them.
● Assesses and manages risk.
● Puts safeguarding policies and procedures in place.
● Undertakes ongoing monitoring and reviewing to ensure that safeguards are being implemented and are effective.
● Responds appropriately to allegations of abuse and whistleblowing cases.
6.2 Designated Safeguarding Officer (DSO) – Frederique Lambrakis-Haddad to be reached on email: flh@flourishmentors.com or +447813025007
The Designated Safeguarding Officer (DSO) is the Safeguarding Manager. The DSO is
responsible for:
● Ensuring staff have access to appropriate safeguarding advice and support.
● Checking that safeguarding referrals, incident reports and actions taken are recorded, fully reviewed, and logged.
● Developing guidance and delivering training to increase the level of understanding and expertise on safeguarding across all teams.
● Providing an annual report to the Board of Trustees regarding our safeguarding activity.
● Keeping up to date with relevant law, guidance and case examples.
6.3 Volunteers
Volunteers are responsible for:
● Raising any concerns immediately with the DSO.
● Completing training appropriate to their roles.
Flourish Mentors 2024
Equality, Diversity and Inclusion Policy
Purpose
Flourish Mentors is a registered charity dedicated to empowering young women aged 16-25 through one-to-one mentoring and workshops. We are committed to the principles of equality, diversity, and inclusion (EDI), and ensuring that all young women feel valued, respected, and supported in overcoming the unique challenges they face.
We recognise that young women often experience gender-based barriers, societal pressures, and mental health issues, and we are committed to providing a safe, inclusive, and empowering environment in which they can develop and thrive.
Our commitment
We aim to:
- Foster an inclusive environment by creating a safe space where young women from all backgrounds can participate freely, regardless of race, ethnicity, disability, sexual orientation, religion, or socioeconomic status.
- Eliminate discrimination by actively challenging and addressing direct and indirect discrimination, prejudice, and stereotypes, particularly those rooted in gender inequity.
- Promote equal opportunities by ensuring every young woman has fair access to our mentoring and workshops, in particular proactively addressing barriers related to mental health, disability, socioeconomic disadvantage.
- Celebrate diversity by embracing and honouring the diverse experiences, strengths, and identities of the young women we serve.
Scope
This policy applies to all individuals involved with Flourish Mentors.
Actions
To uphold our EDI principles, we will:
- Address gender-based barriers by recognising and responding to the systemic challenges young women face, such as discrimination, anxiety and low confidence stemming from societal expectations, or lack of access to opportunities.
- Support mental health needs by providing a supportive environment for young women experiencing mental health issues, including signposting them to additional services, offering flexible participation options, and training our volunteer mentors to respond empathetically.
- Engage under-represented groups by actively reaching out to and including young women from marginalised or underserved communities, such as young carers, young women who are care-experienced/care leavers, the LGBTQIA+ community, young disabled women, and young women with mental health issues.
- Provide tailored support by adapting our mentoring and workshop content to address issues such as gender equality, leadership development, emotional resilience, and career empowerment, including providing the information in additional formats if requested as a reasonable adjustment.
- Equip our volunteer mentors by delivering ongoing EDI and safeguarding training to ensure they understand the specific needs and barriers that young women face.
Reporting and support
We take concerns about discrimination, exclusion, or safeguarding very seriously. Young women, mentors or other volunteers who experience or witness such issues are encouraged to report them confidentially to the Co-Directors by emailing admin@flourishmentors.com or calling 07813 025007. All concerns will be handled promptly and with sensitivity, in line with our procedures.
Review
This policy will be reviewed annually to ensure it reflects the evolving needs of the young women we serve and the broader context of equality, diversity, and inclusion.
Agreed by trustees 23 April 202
Volunteer Management Policy
Volunteering is an essential part of Flourish Mentors’ operation. Flourish Mentors takes responsibility for ensuring that volunteers within its own organisation are appropriately involved, trained, equipped and valued for their contribution.
In adopting this volunteer policy Flourish Mentors wishes to:
- Formally acknowledge and support the role of volunteers in its work
- Set out the principles governing the involvement of volunteers and provide a set of guidelines to ensure good practice in working with volunteers
- Encourage and enable the involvement of volunteers.
As an employer and engager of volunteers Flourish Mentors is committed to a policy of equal opportunities for volunteers. Volunteers will be expected to adhere to Flourish Mentors Equal Opportunities Policy.
Recruitment & Selection
- Recruitment of volunteers will be from all sections of the community, and will be in line with the Equal Opportunities Policy.
- People interested in becoming volunteers with (Flourish Mentors ) should be invited for an informal talk with the Co-Directors They should have their role and expectations explained including how the role fits in with overall aims and ethos
- All Volunteers will be subject to an enhanced DBS check before they start their Volunteering.
Information & Training
- Volunteers will receive full information about their chosen area of work and will be given a clear idea of their responsibilities
- Each Volunteer will be assigned a named contact person when they start their Volunteering.
- Induction should be provided for all new volunteers and should cover:
- Role and responsibilities
- Arrangements for training and support
- Need for confidentiality and safe storage of data
- System for claiming expenses
- Safeguarding procedures
- Health and Safety procedures
Ongoing Support
- Regular support is available to each volunteer. Full information on this will be provided during induction.
- Flourish Mentors recognises that problems do arise and we aim to identify and resolve these problems at the earliest stage. Volunteers who have a problem of any kind should discuss it in the first instance with their named contact person.
- Volunteers will be bound by strict confidentiality and will be expected to store any data pertaining to their role with Flourish securely.
- Volunteers will be consulted in decisions which affect them.
Expectations of Volunteers
- Volunteers are expected to:
- Participate in induction sessions
- Comply with policies and procedures
- Give as much notice as possible if unable to continue volunteering
- Raise any issues of concern relating to their voluntary work with the contact person
- Be aligned with the aims and values of the organisation
- Report any Safeguarding concerns immediately, in line with the Safeguarding Policy
Expenses & Insurance
- Volunteers are able to claim expenses for their Volunteering – see Expenses Policy for details.
- Volunteers will be adequately covered by insurance while carrying out agreed duties.
- All volunteers are covered health and safety policies and risk assessments
Records
- Volunteer records and personal details must be kept in line with Data Protection and GDPR.
Flourish Mentors reserves the right to ask volunteers to leave and will give reasons in writing if requested.
Agreed by trustees 15 January 2025.
Health and Safety Policy
This Health and Safety Policy sets out our commitment to ensuring the safety and well-being of everyone involved in our mentoring sessions, events and workshops.
Policy Statement
Flourish Mentors is committed to providing a safe and healthy environment for everyone involved in our activities. We will comply with all relevant health and safety legislation and ensure risks are identified, assessed, and managed appropriately.
Scope
This policy applies to all volunteers (including trustees and Co-Directors), service users, and visitors participating in one-to-one mentoring sessions and group workshops.
Responsibilities
1. Trustees
- Ensure compliance with health and safety laws.
- Provide appropriate training and guidance to staff and volunteers.
2. Co-Directors
- Conduct regular risk assessments for all mentoring and workshop activities.
- Ensure any venues used are safe, secure, and appropriate for the activity.
3. Mentors
- Take reasonable care of their own safety and the safety of others.
- Follow all health and safety guidelines and report hazards, incidents and near misses immediately.
4. Mentees and other service users
- Cooperate with health and safety procedures and inform staff of any concerns.
Health and Safety Practices
1. Risk Assessments
- Risk assessments will be conducted for all activities, including mentoring venues, group workshops, and any other locations.
- Identified risks will be mitigated as far as possible to ensure a safe environment.
2. Safeguarding and Lone Working
- Mentors meeting service users one-to-one must follow lone working procedures (see below) and ensure sessions take place in safe, approved and public locations.
- Safeguarding concerns will be handled in line with our safeguarding policy.
3. Emergency Procedures
- All participants will be informed of fire exits and emergency protocols at the start of group workshops.
- A first aid kit will be available at all sessions, and staff will be aware of emergency contacts.
Reporting and Review
- All incidents, accidents, and near misses must be reported to a Co-Director immediately
- This policy will be reviewed annually or following any significant incident.
Lone Working Procedure
Safety is a priority for all lone working (one to one mentoring) situations. Mentors and mentees must follow this procedure to minimise risks associated with lone working.
- Sessions must take place in a pre-approved safe, public location, such as a café, library or shared office space.
- Private homes are not permitted as venues for one-to-one sessions.
- Sessions with heightened risk factors (e.g., isolated venues, prior incidents) must be approved by a Co-Director.
- Mentors must provide details of the session to their designated contact (who can be someone not associated with Flourish e.g. family member), including venue and expected session time.
- The designated contact will be provided contact information for emergencies
- Mentors and mentees must ensure their emergency contact details are up-to-date
- Mentors should position themselves in a way that ensures an easy exit from the venue if needed.
- Keep personal belongings secure and avoid displaying valuables.
- Maintain professional boundaries at all times.
- If a situation becomes uncomfortable or unsafe, the mentor must end the session immediately and report the incident to the Co-Directors.
- Any concerns, incidents, or near misses must be reported to the Co-Directors and recorded in the incident log within 24 hours.
Emergency Situations
- If the Mentor Feels Unsafe
- Leave the location immediately.
- Contact the designated emergency contact for support.
- If in immediate danger, call 999 for emergency services.
- If the Service User Becomes Distressed
- Follow safeguarding protocols.
- End the session if the situation cannot be managed safely.
Agreed by trustees 23 April 2025.
Financial Reserves Policy
(i) Flourish Mentors has a Reserves Policy which recognises the need to:
- hold sufficient free reserves to manage unforeseen financial risk;
- ensure that free reserves held are not excessive.
(ii) The minimum and maximum levels of reserves held each year are discussed and agreed by the Trustees at the end of the first quarter:
- Minimum: to ensure the appropriate management of unforeseen financial events, the charity identifies the level of free reserves required to cover a minimum of months’ running costs. This is agreed with the Trustees as the minimum level of free reserves to be held.
- Maximum: the Trustees agree an annual expenditure budget at the start of every year. This is set as the maximum level of free reserves to be held. An equivalent to free reserves is held as cash or in short-term deposits to ensure that they are readily realisable.
(iii) Management of free reserves:
- The Director reviews free reserve levels periodically to ensure that the maximum or minimum levels are not going to be breached. To the extent that there is a risk of a breach the Trustees will be informed.
- The level of free reserves is also discussed and minuted at each Trustees’ Meeting.
- The Trustees may on occasion designate funds out of free reserves where funds are earmarked for a particular project or essential future spending.
- Reserves may only be released to take free reserves below the minimum free reserves level with the express agreement of the Trustees.
(iv) The charity’s Reserves Policy is reviewed at the second Trustees/ Meeting of each year (May/June).
At the present time, our Board has agreed to hold a free reserves of 6 months and Flourish Mentors currently holds free unrestricted reserves is within this limit.
Agreed by trustees July 2024
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